From configuration request to confirmed service
The catalogue helps you describe what you want to order. The configuration request starts a discussion about availability, the final specification and the operating scope. It does not by it…
Browse this section
Viewing invoices and downloading a PDF
Sign in to your client account and open Invoices. Select an invoice to review its line items, currency, due date and current status. The invoice page provides its own download option where …
Advertised prices, taxes and billing currency
Catalogue prices are advertised starting prices in euros (EUR) unless the offer says otherwise. Read the plan conditions and written quote for the exact configuration, commitment, one-time …
Requesting an upgrade, downgrade or cancellation
A service change may affect resource availability, data, licensing, pricing and commitment terms. Submit the request from your client account so the correct service and authorised owner can…
Writing a support request that is easy to act on
A clear support request helps us identify the service, understand the impact and avoid repeating checks you already performed. Use your client account for questions about an existing servic…
